We offer a 30-day return policy, which means you have 30 days from the day you received your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hallensupport@gmail.com.
Once your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hallensupport@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and help you with an appropriate solution.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and certain items that cannot be returned for hygiene or safety reasons once opened or used.
Please contact us at hallensupport@gmail.com if you have questions or concerns about your specific item.
Gift cards cannot be returned.
Your statutory rights are not affected by this policy.
Exchanges
The fastest way to ensure you get what you want is to contact us and return the item you have. Once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period within the EU
If you are a consumer within the EU, you have the right to cancel your order within 14 days, for any reason and without justification, in accordance with applicable consumer legislation.
Leklycka additionally offers a 30-day return policy according to the terms above.
To exercise your statutory right of withdrawal, you must notify us of your decision within the applicable cooling-off period. Contact us at hallensupport@gmail.com for instructions.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. We aim to process refunds as quickly as possible. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us at hallensupport@gmail.com.